General Support & FAQ's
Who do I contact for general feedback or questions?
You can reach out to email@example.com, or our chat feature for any general feedback questions, or concerns. A member of our team will respond to you in a timely manner.
If I have a problem with an item, who should I contact?
If you have an issue with a product after purchasing on our website, please contact the team at firstname.lastname@example.org, or use our live chat feature.
If however your question is directly related to the brand itself, it may be better to contact their own Customer Experience. Our representatives are available to help determine the best, quickest solution to your questions, and are always happy to guide you.
Do you ship overseas?
We currently are only shipping in the US. Shipping costs will be applied and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
You can contact us through email@example.com! We will be happy to assist you.
How do I start a return / refund?
To initiate a return or exchange, please reach out to firstname.lastname@example.org or contact one of our Customer Experience representatives using our website’s live chat feature.
They will answer any questions, troubleshoot, and can walk you through the return and refund process if there are any problems.
How long is the return period?
The usual return period is 30 days from when you receive the product.
What is the return policy?
Our goal is to help you discover brands and products that you’ll love, but we understand that this is not always the case.
We accept returns on clean, unworn, unwashed products in most categories. All products must be returned with the tags on.
There are a few products that due to their nature are not available to return. Final sale items include: sexual health products, food & beverage products, and beauty products.
In a case that your experience with any brands that are final sale is not up to standard you can start a return at our return portal. If you have any questions please reach out to email@example.com and we will do everything in our power to resolve any issues.
When will my refund be issued?
Your refund will be deposited as soon as we have confirmation that the product has been delivered back to the corresponding brand.
However, credit card processing time varies, so it may take up to 10 days from when your product is returned. We’ll keep you updated by email at every step along the way.
How is my order delivered?
Your order will be fulfilled by each brand that you order from, which means you may get multiple packages in each order. Most brands will ship their package within 7 days unless the product is pre-order. If there are any hold ups in the shipping timeline, they will be communicated to you via the email associated with your order. If you have any questions with your order please email firstname.lastname@example.org.
If I have a problem with my order, who do I contact?
If you have any problems with your order, please reach out to one of our Customer Success Team, either through the live chat feature on our website, or by emailing email@example.com
My shipping address is wrong. What should I do?
If the information in your confirmation email does not correspond with your order’s destination, please contact our Customer Success Team through our live chat feature, or by email at firstname.lastname@example.org. They can update it for you and ensure your order is delivered to the correct address.
I'm a brand and I'm interested in joining the ATL | MRKT platform, what should I do?
You can apply to be on the ATL | MRKT platform by filling out Brand Application form in the footer of our website!